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From speech recognition to natural language understanding, learn how—and how soon—new voice technologies could change your enterprise.
The realities of cloud communications, covering business cases for various cloud scenarios, the range of technology choices and challenges, architectural options, and how to build and execute a cloud strategy.
Critical insights on the state of today’s contact center infrastructure, and on adoption of multichannel and powerful “customer journey” systems that use analytics to give agents tools for providing a great customer experience.
The concepts, technologies, and players in the world of APIs, plus specific advice on how to get started with—or expand—API use.
Real-world explorations of how to manage communications environments and run a corporate network, including detailed discussion of best practices, new challenges, and cost-efficient methods for running a modern enterprise communications service.
Expert insight and guidance for enterprise IT executives tasked with developing a communications and collaboration strategy, finding and nurturing talent who can build on this strategy, and championing communications across their organizations.
Analysis and real-world experiences that will help businesses roll out the right video services for their enterprise needs, at a cost that fits their budgets, as well as deep dives on how to implement modern video communications while protecting existing investments that continue to offer business benefits.
Specific takeaways on how the new class of team collaboration applications (Slack, Cisco Spark, Microsoft Teams, etc.) are poised to change work processes and unified communications generally.
Actionable information on the nuts and bolts of procuring, building, running, and securing a UC system and its supporting infrastructure today.
Specific takeaways on how team collaboration applications (Cisco Webex, Microsoft Teams, Slack, etc.) have and will continue to change work processes and unified communications generally.
Actionable information on the nuts and bolts of maintaining a UC system and its supporting infrastructure, as well as planning a migration from premises to cloud deployment.
